Refund Policy

We want every client to feel confident working with Digital Promo. This policy explains when refunds are available, how cancellations work and how to make a request. If you have a signed agreement with us, its terms take priority over this page.

Before work begins

If you paid for a service and we have not started work, you can cancel within 7 days of payment for a full refund. Work has started once we begin discovery, strategy, account setup or production for your project.

Monthly retainers

• Retainers are billed in advance at the start of each service month.
• You can cancel at any time with 30 days' written notice to info@digitalpromo-llc.com.
• Fees for a service month that has already started are not refundable, because time and resources are reserved for your account at the start of each month.
• If your agreement has a minimum term, cancellation takes effect at the end of that term.

Project-based work

Projects such as websites and branding are billed by milestone. If a project is cancelled, you pay for the milestones completed and the work in progress up to the cancellation date. Payments for milestones we have not started are refunded.

Advertising spend and third-party costs

• Ad spend is paid to platforms such as Google, Meta and TikTok. Once spent, it cannot be refunded by us or the platform.
• Third-party costs purchased on your behalf, such as software subscriptions, stock media, domains or printing, are not refundable once purchased.

Results

Marketing performance depends on many factors outside our control, including market conditions, competition and platform changes. We do not guarantee specific results, and refunds are not issued based on campaign performance alone. If you are unhappy with our work, tell us. We will review it with you and agree on a plan to put it right.

How to request a refund

• Email info@digitalpromo-llc.com with your name, company, invoice number and the reason for your request.
• We reply within 5 business days.
• Approved refunds go back to the original payment method within 5 to 10 business days. Your card issuer may take longer to show the credit.

Billing questions and disputes

If something on your invoice looks wrong, please contact us before opening a dispute with your card issuer. Most billing questions can be resolved within a few days.

Contact

Digital Promo
5621 Aldine Bender Rd, Apt 3814, Houston, TX 77032
info@digitalpromo-llc.com